Hi there! How may we help you today?
Our lightning-fast and friendly support team is eager to respond to your inquiries through Live Chat, available round the clock, every day.
Expect a response within 24 hours for emails sent to [email protected].
GENERAL
Currently, we don’t offer a mobile/desktop app. Nevertheless, you can enjoy Decode Casino via your web browser, especially Google Chrome, on both mobile and desktop devices for a smooth gaming experience.
Playthrough, also known as ‘Wagering’ or ‘Rollover’, is the betting amount required before you can withdraw your bonus winnings. Every bet you place contributes to reducing the remaining playthrough requirement. The total bets on any slot or allowed casino games reduce the playthrough requirement accordingly. We’re excited to hear about your next jackpot win!
To join the fun at Decode, start by creating an account. Visit our Promotions page to explore fantastic offers, apply your chosen promo code in the Bonus section of your account, and then make your first deposit. We support various deposit methods including Visa, MasterCard, Bitcoin, Litecoin, eZeeWallet, and Neosurf. With a positive balance, choose any game to begin your winning streak! We offer a diverse range of games like Video Slots, Video Poker, Blackjack, Roulette, and more. Join our large community of winners!
All our games use a Random Number Generator (RNG) ensuring fairness and chance-based outcomes. This applies to both fun and real games. Our casino software undergoes rigorous testing for accuracy and fairness. At Decode, fairness and player satisfaction are paramount, and our games are regularly developed and scrutinized to maintain the highest standards.
Slot volatility describes the risk associated with placing your bet. For example, a low volatility slot may reward you more frequently, but the winnings are generally smaller. In contrast, high volatility games might have less frequent payouts, but a single lucky spin can result in significantly larger rewards compared to low volatility slots.
RTP, or ‘Return To Player,’ refers to the percentage of wagered money that a game returns to players over time.
You are invited to participate in any loyalty missions by following the instructions provided for each mission. If you have any questions about how our missions work, please don’t hesitate to contact our friendly customer support team.
The real question is, which gaming providers aren’t we working with? At Decode, we offer a vast selection of games from top providers including Arrow’s Edge, Rival, Dragon Gaming, WGS, Belatra, Wazdan, Yggdrasil, Felix, Mascot Gaming, Bgaming, and many more. With our constantly expanding library, there are always new games to discover!
To update your registration information, please contact our support team via email with the details you wish to update. We will handle the rest. For security purposes, we may request proof of the new information to ensure your account remains secure.
Some email providers may filter our Decode Mission newsletters into your spam folder. Please check your spam or junk folder and add our email addresses to your safe list to ensure you receive our updates.
ACCOUNT
Our support team is at your service daily, 24 hours a day. Connect with us via the Live Chat icon or email us at [email protected] for prompt assistance.
If you’ve forgotten your password, click on ‘Forgot Password’ at the login screen. A reset link will be sent to your registered email. Follow the link to create a new password and continue your Decode gaming adventure!
If you forget your password, please use the ‘Forgot Password’ option on the login page to receive a reset link. For any additional login issues, our support team is available 24/7 to assist you.
Players from the following locations are not eligible for bonuses: Azerbaijan, Brazil, Bulgaria, Croatia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, North Macedonia, Mauritius, Moldova, Montenegro, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, and Uzbekistan. If your country of registration is listed above, you will not be able to claim bonus promotions at Decode Casino.
PROMOTIONS
There are two ways to claim your bonuses at Decode. If you have a bonus code, navigate to the Bonus page from the menu, enter the code in the ‘Redeem Bonus’ box, and click ‘Claim Now.’ Alternatively, visit the Promotions section to view all available promotions and click the “Claim” button for your desired promotion. You will be redirected to the Bonus redemption form with the code pre-filled. Simply click “Claim Bonus,” and you’re all set. Best of luck!
Yes, you can remove active bonuses. To do so, navigate to the Bonus page, click on the ‘X’ next to your active bonus, and confirm the cancellation. Please note that this action is irreversible, and all bonus-related funds will be deducted from your balance. If your balance reaches $0, the active bonus and any remaining playthrough requirements will be automatically removed. Should you encounter any issues related to bonuses, please contact our support team for assistance.
Yes, Decode Casino offers cashback bonuses. We provide a standard cashback rate of 25% and a premium rate of 40% for VIP players. Cashback is applied to losing deposits made without any attached bonuses, provided your account balance is below $1. Please note that accounts excluded from bonuses are ineligible for cashback offers.
At Decode Casino, multiple simultaneous bonuses are not permitted. If you encounter issues with your active bonus, do reach out to us.
Yes! We offer a free welcome bonus for all eligible players. For more details on eligibility, check our Terms and Conditions. For bonus queries, feel free to contact us.
You can claim cashback through our Live Chat if you lose your deposit without an attached bonus. We will refund 25% of your net losses (minimum $10). For more detailed information about our Cashback Deal, please visit our promotions section.
All available promotions are listed in our promotion section.
While using an active bonus, the maximum allowable bet is $10. Please refrain from placing bets higher than this limit while the bonus is still active on your account.
A match bonus adds extra funds to your Decode account, effectively increasing your playing balance. The bonus amount is matched to your deposit, giving you more to play with as you aim to win. Please ensure you claim the deposit bonus code BEFORE making your deposit to receive the bonus.
A free bonus provides you with bonus cash or free spins courtesy of Ms. Moolah, Spade, or the Spin Doctor! These characters are always ready to support you when you need help. Simply claim your free bonus, and you’ll be ready to spin the reels at Decode Casino.
You can view your bonus playthrough progress in your account. When you have an active bonus, your account balance will display the remaining playthrough requirement that must be completed before you can request a withdrawal.
DEPOSITS
We accept Visa, MasterCard, Discover, and Diners Club cards for deposits. For deposit assistance, our support team is ready to help.
Depositing is hassle-free! Navigate to the Cashier page and select your preferred deposit method. We offer options like credit and debit cards, Neosurf, cryptocurrencies, eZeeWallet, and CashToCode.
The minimum deposit amounts vary: Visa, MasterCard: $20; Neosurf: $10; eZeeWallet: $20; Bitcoin, Litecoin: $25 (equivalent); CashtoCode: $25.
Your transactions are safeguarded with 128-bit SSL Digital Encryption, the standard for financial institutions worldwide. Rest assured, your credit card transactions are secure.
Our 128-bit SSL Digital Encryption guarantees the security of your deposits, mirroring the standards of major financial institutions.
If a credit card deposit isn’t reflecting in your balance, wait 15 minutes and refresh the page. For persisting issues or delayed cryptocurrency deposits, contact our support team for assistance.
CRYPTO
We accept Bitcoin, Litecoin, and Bitcoin Cash for deposits.
Depositing with cryptocurrencies like Bitcoin is simple. To do so, generate a crypto address on our cashier page and copy the generated address. After loading your wallet with cryptocurrency from an authorized exchange, proceed to send the desired amount to the copied address.
The speed of your Bitcoin deposit depends on the mining fee you select. Higher fees result in faster processing, usually within 5 minutes, while lower fees may cause delays. Once your deposit receives 6 confirmations, it will be credited to your account. Due to Bitcoin’s price volatility, the received amount may differ from the amount sent. If your deposit is not credited within 120 minutes despite having 6 confirmations, please contact us. Alternatively, you can use the Bitcoin Lightning Network for instant, low-cost transfers.
WITHDRAWALS
To withdraw, simply visit the Cashier, select your withdrawal method, and amount, and then contact us to confirm your verification documents. We’re here to help and congratulate you on your win!
Ready to withdraw your winnings? We offer methods like Bank Wire, Bitcoin, and eZeeWallet. Visit our Banking page for more details.
Before processing a withdrawal, complete the account verification process by verifying your personal details provided during registration. Email the required documents to [email protected]: A color copy of a government-issued photo ID is needed for verification.
We require account verification for withdrawals to ensure that your winnings are securely and correctly sent to you, the registered account holder. This process helps us confirm your identity and maintain the integrity of our operations. Ms. Moolah is committed to fairness and safety, ensuring that winnings are only paid to those who earn them.
Before requesting a withdrawal, any active bonus needs to be cleared and the playthrough completed.
SLOTS
At Decode Casino, you can choose from over 2,500 games. Our selection includes a wide variety of slots, scratch card games, crash games, and classic table games such as Keno, Blackjack, and Baccarat. Additionally, we offer numerous exclusive titles to cater to all player preferences.